Mobile,Mobile Phone,Mobile SIM,Mobile Recharge,Mobile India Mobile Firm – Complete Mobile Solution Provider in India, Mobile,Mobile Phone,Mobile SIM,Mobile Recharge,Mobile Bill Payment,Mobile Apps,Mobile Apps in India MOBILE REFUND AND RETURNS POLICY
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Return policy
Products once sold can be returned within 24 hrs on receiving orders. We will arrange our delivery partners to collect the product from you within 3 working days. Products opened or damaged will not be taken back or non refundable.
Refund policy
Incase of any damage product received, or products sent back will be refunded within 10 working days. This refund may be chargeable of processing fee (depends on banks).
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
SHIPPING POLICY
For all confirmed orders received, the order will be dispatched in 2 to 3 business days. The delivery timeline may vary depending on the time required by courier partner.
- Order once is shipped from our warehouse, the same cannot be cancelled. If you wish to still continue with cancellation, you may refuse accepting delivery when the courier partner comes.
If you accept the delivery and are not satisfied with your order upon delivery, you can raise a Return request.
RETURN POLICY
Within 15 days of receipt, only unused goods will be accepted for refund.
SALE items are not returnable, refundable, or replaceable.
Items available for returns (and refunds) must be unused, intact, and in their original packaging (labels, tags, boxes, plastic wrap). We’ll gladly repair an item if it’s broken.
To raise a return request, please log-in to the website and raise a return request from ‘My Orders’ section.
REFUND POLICY
In case, you have cancelled an order within two hours of placing it or before it has been moved to procurement – you will be issued a full refund within 15-20 business days of cancellation of order.
If due to unavoidable circumstances, or situations beyond our control, your order is not processed, cannot be procured or is not shipped to you within a certain time, the order shall stand cancelled, and the entire amount will be refunded to you; no liability shall be incurred by the either side.
FitFlop team will refund the paid amount only if the order at delivery is damaged, faulty or if the order is wrong.
In case your order amount comprised of shipping charges, the refund will be done excluding the shipping charges amount, i.e. Rs. 250.
Once FitFlop team has initiated a refund in accordance with the Returns Policy, the refund amount is expected to appear in the customer’s account within the following time frames:
COD refunds take 7 to 10 business days to reflect in your bank account after the refund is initiated.
Prepaid Refund takes 15 to 21 business days, depending on your bank partner, after the refund is initiated.
COD POLICY
If you opt to purchase items on COD, you must pay in cash at the time of delivery.
Refunds for COD orders will only be sent to a bank account, not in cash.
You must provide your bank account information via your registered email address; our customer service representative will call you to validate your bank account information before processing your refund.
It will take 7 to 10 business days for the refunds to appear in your account.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
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